Vent Support Ticket Issues

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  • Pot
    Fusion Administrator
    • August 26, 2011
    • 172

    Vent Support Ticket Issues

    here is the news on our old vent server host and our old vent.


    Dear NationVoice Lifetime Members,

    On April 16, 2014, our Ventrilo license, which was issued in 2005 was revoked by Flagship Industries. Since that time, we have not billed or accepted any further orders from new or existing customers. We have also disabled the ability to purchase any services from our website. Due to the overwhelming amount of requests, we have not responded to any NationVoice Support or Sales inquiries via our ticket or phone systems. However, over the course of the last few weeks, myMumble has received several commendations from Lifetime members that have already signed up with our new Mumble brand and have had their Ventrilo server ported over to a Mumble server.

    From 2004, NationVoice was the #2 most popular search term for signing up for Ventrilo services, and over the years, Nationvoice has contributed support to the community in many forms, to include Technical Support on the Ventrilo forums, gaming conferences, tournaments, financial sponsoring of major gaming groups, and events at our own expense. We did so to offer not only our customers, but gamers in general, the experience that is associated with Ventrilo. This was not something we saw from our competitors, particularly upon the developmental stages of the Ventrilo brand.

    Since the summer of 2012, NationVoice has been under the primary operation of a single employee, which, under normal circumstances, did quite well with regards to customer support and service. NationVoice has had a few subcontractors to do some maintenance work to keep the servers online with minimum interruption. However, due to unforeseen acts of nature, deteriorating relationship with Flagship Industries, server compromises, and the removal of several untrustworthy contractors, the business end of NationVoice has been handled personally by the owner. The NationVoice website was also removed repeatedly (May 2010 and April 2011 respectively) from the Ventrilo.com hosting providers page. This repeatedly caused severe loss of business, as that was the primary source of our website traffic, next to industry word-of-mouth. The decision on both occasions to remove Nationvoice as an official provider of Ventrilo services on the Ventrilo.com hosting page were not related in anyway to unpaid license fees.

    The hosting page removal from April 2011 was due to a non-violation of our License Agreement, with Flagship Industries and all attempts to communicate with Flagship Industries over the last 3 years to restore our listing and reputation which included emails, phone calls, text messages, and confirmed postal mail have gone ignored. Our most recent attempts, as of April of 2014 in attempt to resolve the license fee issues with Flagship was met with the same treatment. As such, NationVoice is no longer sponsoring or endorsing or providing the Ventrilo software.


    Regards,
    John Cannarozzo
    Owner, NationVoice Communications, LLC
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